Returns & Exchanges

At Al-Harmain Dates, we take pride in the quality of our premium fruit. If your order arrives damaged or incorrect, we offer a hassle-free return or exchange process within 7 days of delivery to ensure your satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order with your order number and photos of the product and packaging.

• 2.
  Review Approval

  Our quality assurance team will review your request to ensure it meets our food safety return criteria and notify you of the approval status.

• 3.
  Secure Packaging

  Once approved, place the items in their original packaging to maintain product integrity during the transit back to our facility.

• 4.
  Refund or Replacement

  Upon receiving the returned items, we will immediately process your full refund to the original payment method or ship out a fresh replacement.